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Westerham, Kent, United Kingdom National Trust Full timeAbout the RoleWe are seeking a dynamic and engaging Customer Experience Manager to lead our Visitor Centre team at Chartwell, one of the National Trust's key Portfolios. As a key member of our team, you will be responsible for delivering exceptional customer experiences, ensuring that our visitors have a memorable and enjoyable visit.Key ResponsibilitiesLead...
Key Team Leader
1 month ago
As a Key Team Leader at the National Trust, you will be responsible for leading a team of Service Assistants at our Visitor Centre in Chartwell. You will be dynamic, engaging, and have great people skills, with a passion for delivering the highest standards of customer service.
About the Team
You will be working closely with the Property Operations Manager and other teams on site to identify and develop fundraising opportunities, leading the Welcome Team to put those at the heart of what they do. You will inspire and engage the Welcome Team to deliver key fundraising and membership targets as part of our charitable cause, creating meaningful moments for new and existing supporters.
About the Benefits
The National Trust has a motto of 'For everyone, for ever' at its heart, and we're working hard to create an inclusive culture, where everyone feels they belong. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too. As a Key Team Leader, you will be part of this inclusive culture and will have access to a range of benefits, including a substantial pension scheme, free entry to National Trust places, and a rental deposit loan scheme.
About the Location
Chartwell is one of the National Trust's most historic properties, located in a beautiful rural location in the Kent countryside. You will be working in a dynamic and ever-changing environment, with a range of opportunities to develop your skills and experience.
