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IT Support Specialist

1 month ago

Ilkley, Bradford, United Kingdom Wildcat Careers Ltd Full time
2nd Line Support Engineer

We are seeking a skilled 2nd Line Support Engineer to join our team at Wildcat Careers Ltd. As a key member of our IT support team, you will play a crucial role in diagnosing and resolving IT incidents, ensuring optimal functionality and seamless integration of technology across our diverse client base.

Key Responsibilities:
  • Diagnose and resolve incidents primarily on Windows platforms, with some exposure to Apple environments.
  • Investigate and address network and infrastructure issues while following established maintenance protocols.
Requirements:
  • Proven experience in a Managed Service Provider (MSP) environment, such as onsite desktop support, service desk, or technical support roles.
  • Strong proficiency in Windows environments.
  • Experience and knowledge in M365 administration and server platforms including Azure.
  • Valid driving license.
Person Specification:
  • Self-assured and proactive self-starter, capable of working independently or collaboratively within a team.
  • Familiarity with SLA and KPI metrics within a managed IT service provider context.

We offer a competitive salary, attractive working location, and a range of benefits, including supported training and development plans, free on-site parking, and a bonus scheme.