Digital Technical Support Specialist

4 weeks ago


Rugby, Warwickshire, United Kingdom GE Aviation Full time
Job Title: Digital Technical Support Engineer

GE Vernova's Power Conversion business is seeking a skilled Digital Technical Support Engineer to provide technical expertise and support for our Digital Suite software. As a key member of our technical support team, you will work closely with customers and field service engineers to resolve technical issues and product problems.

Key Responsibilities:
  • Provide technical support and troubleshooting for Digital Suite software and related products
  • Collaborate with customers and field service engineers to resolve technical issues and product problems
  • Work with the engineering and development team to resolve complex issues and improve product reliability and stability
  • Support new implementations and existing systems, both in the UK and globally
  • Collaborate with sales and service teams to advise on technical aspects of bids for upgrades or new systems
  • Work closely with development and product teams to improve documentation, user experience, and support validation
  • Coordinate the integration of digital applications into systems, including modifying technical drawings and conducting bench testing
Requirements:
  • Relevant degree in Software Engineering or related field (or equivalent qualifications)
  • Experience working with industrial control systems and industrial analytics
  • Familiarity with digital and remote monitoring applications
  • Excellent communication, documentation, and organizational skills
  • Excellent customer service orientation and proactive problem-solving abilities
  • Valid UK/EU passport and ability to travel within the UK and overseas
  • Possession of or ability to obtain BPSS security clearance
What We Offer:
  • Challenging and exciting projects
  • A work environment that values work-life balance and flexibility
  • Attractive compensation and benefits package
  • Opportunities for professional growth and development


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