Senior Digital Client Service Manager
2 weeks ago
Job Summary:
IM LLP is seeking a Senior Digital Client Service Advisor to join our Private Client team. As a key member of our team, you will be responsible for delivering effective, efficient, and professional client service. This role is a key communication route with clients and with other areas of the business.
Key Responsibilities:
•Document Scanning and Management: Scan documents and save them to the iManage system. Store, retrieve, and archive important legal documents. Review the spreadsheet quarterly and consult with fee earners to determine if any documents can be sent to storage.
•Archiving Physical Files: Send physical files in the office to storage as required.
•Assisting PAs: Provide support with other administrative tasks as needed. Help fee earners reduce their non-chargeable time.
•Other Administrative Tasks: Book meeting rooms, handle travel requests, submit monthly expenses for fee earners, and maintain stationery stocks.
Requirements:
•Administrative experience (legal administrative experience desirable)
•Knowledge of legal procedures desirable
Benefits:
25 days holidays as standard plus bank holidays - You can 'buy' up to 35hrs of extra holiday too.
Generous and flexible pension schemes.
Westfield Health membership, offering refunds on medical services alongside our Aviva Digital GP services.
We also offer a huge number of well-being initiatives to encourage positive mental health both in and out of the workplace to make sure you are fully supported to work the way that best suits you.
About Us:
IM LLP is a national law firm with a local reach. Our philosophy is 'we're legal and financial experts that care' - something you'll find in the way we work with our clients and how we support our teams. But we're more than just a law firm - we're a team of people working together to help individuals and businesses navigate life's ups and downs.
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