Retail Operations Manager

2 days ago


StocktononTees, Stockton-on-Tees, United Kingdom Nike Full time
Nike Retail Lead Role Summary

A key member of the Nike Teesside team, the Retail Lead will be responsible for delivering exceptional consumer service and ensuring a premium brand experience for all customers. This includes coordinating, coaching, and motivating store employees to maintain an excellent work atmosphere, while supporting the management of daily business operations to achieve sales targets and visual merchandising standards.

Key Responsibilities:
• Coordinate and motivate store employees to deliver exceptional customer service and achieve sales targets.
• Manage and maintain visual merchandising standards to create an engaging in-store experience for customers.
• Collaborate with store leadership to identify and solve problems, and implement solutions to drive business growth and improvement.

Requirements:
• 2+ years of experience in retail operations, customer service, or a related field.
• Strong leadership and communication skills, with the ability to motivate and inspire a team to achieve sales targets and deliver exceptional customer service.
• Ability to work collaboratively with store leadership and employees to drive business growth and improvement.
• Strong problem-solving skills, with the ability to analyze situations and implement effective solutions.
• Ability to work in a fast-paced retail environment, with the ability to multitask and prioritize tasks effectively.

What We Offer:
• Competitive salary and benefits package.
• Opportunities for professional development and career growth within the Nike organization.
• Collaborative and dynamic work environment, with the opportunity to work with a talented and dedicated team of professionals.
• Generous employee discounts and benefits.

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