Network Infrastructure Specialist
4 weeks ago
Job Title: Network Infrastructure Specialist
The IT Network Infrastructure Specialist will be responsible for ensuring the network services are operational and that all incidents relating to these services are responded to and resolved in a timely manner.
The ideal candidate will have a good understanding of complex technical environments and the technologies used, with excellent problem-solving skills and the ability to own and drive incidents through to resolution.
Key Responsibilities:
- Establish and maintain effective relationships with business users and Group IT teams, facilitating communication and education between the two disciplines.
- Monitor incidents escalated by the IT Service Desk and ensure they are resolved in accordance with their priority and applicable SLAs, assigning ownership to other team members as required.
- Liaise with 3rd Party Suppliers and report on their performance to feed into regular service reviews.
- Prioritise the day-to-day tasks that need to be undertaken by the IT Network Team, assigning them as required to other team members.
Requirements:
- A good knowledge of Cisco routing, switching, and Firewalling (ASA), ZBF, VPN, and IPS technologies.
- Experience of supporting small to medium WANs, including those which use RIPv2, OSPF, EIGRP, and BGP.
- Experience of supporting small to medium LAN environments (LACP, MSTP, VRRP/HSRP).
- Experience of configuring and supporting VPN networks (RA VPN, L2L, DMVPN, eZVPN).
- Ability to relate business requirements to technical solutions.
- Strong analytical skills to quickly and accurately respond to re-active problems, ensuring that the most appropriate course of action is taken.
About JD Sports:
JD Sports is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors, and Gyms with over 60,000 colleagues across 3,400 stores in over 30 markets around the world.
We are an equal opportunities employer who embraces and values differences, recognising the importance of an inclusive workplace culture in which everyone can thrive, irrespective of their background or identity.
We offer a range of benefits, including incremental holiday allowance, staff discount on qualifying purchases, exclusive colleague bike discount scheme, discounted gym membership, personal development opportunities, and access to apprenticeships and accredited qualifications.
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