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Customer Service Representative

2 months ago

Cheltenham, Gloucestershire, United Kingdom Brio Retirement Living Full time

At Brio Retirement Living, we're passionate about creating a warm and welcoming community for our residents. As a Receptionist, you'll play a vital role in delivering exceptional customer service and ensuring our residents feel at home.

About the Role

This part-time Receptionist position involves working closely with our residents, taking calls, dealing with bookings, and ensuring their needs are met. You'll be the first point of contact for our community, and your friendly and approachable demeanor will make a real difference to our residents' experience.

Key Responsibilities

  • Deliver outstanding customer service to our residents and their guests
  • Take calls, respond to emails, and manage bookings
  • Ensure the reception area is welcoming and well-maintained
  • Work collaboratively with our team to provide a seamless experience for our residents

What We Offer

We're a dynamic and ambitious business, and we're committed to supporting our employees' growth and development. As a Receptionist with Brio Retirement Living, you'll enjoy:

  • A competitive salary with annual reviews
  • An excellent holiday package, including 35 days annual leave
  • A cashback plan for healthcare costs
  • A bonus scheme for all colleagues
  • Training and development opportunities
  • Extra perks, including discounts and offers from local businesses

Requirements

We're looking for someone who is enthusiastic, friendly, and approachable, with excellent communication skills and a passion for delivering outstanding customer service. If you're a team player who is comfortable working in a fast-paced environment, we'd love to hear from you.