Head of Support Operations

6 days ago


Pontyclun, Rhondda Cynon Taf, United Kingdom Resourcing Partnership Ltd Full time
Join Our Team

Estimated Salary: £70,000 - £90,000 per annum

Role Description

This is a leadership role that requires a strong understanding of customer service principles and practices. The successful candidate will be responsible for overseeing the customer service team and ensuring excellent client service across all interactions.

Key Responsibilities
  1. Lead the customer service team in handling client inquiries, processing orders, and providing accurate and timely information.
  2. Establish and monitor service level standards for response times, order accuracy, and issue resolution.
Requirements
  • Experience in customer service management and a proven track record of success.
What We Offer

We offer a competitive salary and a range of benefits, including a referral incentive and professional development opportunities.



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