Junior IT Support Specialist
3 weeks ago
We are seeking a bright and enthusiastic IT Support Engineer to join our team in Cambridge. As a Junior IT Support Engineer, you will be responsible for providing 1st and 2nd line support to our users, investigating and diagnosing issues in systems, processes, and services.
About the Role:
- Provide 1st and 2nd line support to users with a range of queries
- Investigate and diagnose issues in systems, processes, and services
- Develop expertise in Windows operating systems and software applications
- Collaborate with the team to resolve complex technical issues
- Participate in project-based work, including gathering requirements for software development, automation testing, and database management
About You:
- You have a good knowledge of common operating systems: Windows, MacOS, iOS, Android
- You have experience of supporting IT systems / software applications
- You have excellent communication, stakeholder management, and collaboration skills
- You have an analytical mindset and enjoy problem-solving
- You're familiar with SQL databases and ideally have some scripting / coding skills
What We Offer:
- Salary to £35k
- 25 days holiday
- Generous pension contribution
- Mentoring, training, and career development opportunities
- Hybrid / remote working
We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and enthusiastic IT Support Engineer looking to progress your career, please apply now to find out more about this exciting opportunity.
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