Junior IT Support Specialist

3 weeks ago


Cambridge, Cambridgeshire, United Kingdom Client Server Full time
Junior IT Support Engineer (Windows 1st / 2nd line)

We are seeking a bright and enthusiastic IT Support Engineer to join our team in Cambridge. As a Junior IT Support Engineer, you will be responsible for providing 1st and 2nd line support to our users, investigating and diagnosing issues in systems, processes, and services.

About the Role:

  • Provide 1st and 2nd line support to users with a range of queries
  • Investigate and diagnose issues in systems, processes, and services
  • Develop expertise in Windows operating systems and software applications
  • Collaborate with the team to resolve complex technical issues
  • Participate in project-based work, including gathering requirements for software development, automation testing, and database management

About You:

  • You have a good knowledge of common operating systems: Windows, MacOS, iOS, Android
  • You have experience of supporting IT systems / software applications
  • You have excellent communication, stakeholder management, and collaboration skills
  • You have an analytical mindset and enjoy problem-solving
  • You're familiar with SQL databases and ideally have some scripting / coding skills

What We Offer:

  • Salary to £35k
  • 25 days holiday
  • Generous pension contribution
  • Mentoring, training, and career development opportunities
  • Hybrid / remote working

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and enthusiastic IT Support Engineer looking to progress your career, please apply now to find out more about this exciting opportunity.



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