Junior Windows Support Specialist

3 weeks ago

Cambridge, Cambridgeshire, United Kingdom Client Server Full time
Junior Application Support Engineer (Windows 1st / 2nd line)

We are seeking a bright and enthusiastic Support Engineer with excellent communication skills to join our small team in Cambridge or work from home. As a Junior Application Support Engineer, you will be the first point of contact for receiving and handling requests, providing 1st and 2nd line support, investigating and diagnosing issues in systems, processes and services, and becoming an SME.

You will have the opportunity to work on project-based work, including gathering requirements for software development, automation testing, and database management. You will be mentored and supported to progress your career with continual learning and self-development opportunities.

About the Role
  • Provide 1st and 2nd line support for users with a range of queries
  • Investigate and diagnose issues in systems, processes, and services
  • Become an SME in Windows operating systems and applications
  • Work on project-based work, including software development, automation testing, and database management
About You
  • You have a good knowledge of common operating systems: Windows, MacOS, iOS, Android
  • You have experience of supporting IT systems / software applications
  • You have excellent communication, stakeholder management, and collaboration skills
  • You have an analytical mindset and enjoy problem-solving
  • You're familiar with SQL databases and ideally have some scripting / coding skills
What's in it for You
  • Salary to £35k
  • 25 days holiday
  • Generous pension contribution
  • Mentoring, training, and career development opportunities
  • Hybrid / remote working

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