Nursing Support Professional
1 day ago
Join Our Team at the Royal College of Nursing
We're a leading trade union and professional body for nursing in the UK, dedicated to supporting our members and advancing healthcare.
Our team is passionate about making a positive impact on patient care and is looking for like-minded professionals to join us.
About the Role
This is a challenging and rewarding role that requires excellent customer service skills, strong problem-solving abilities, and the capacity to empathise with individuals facing professional or personal challenges.
You'll undergo comprehensive training in our Cardiff Gate office, followed by a minimum of two days per week in the office.
Your Key Responsibilities
- To deliver exceptional customer service via phone calls and written communication
- To resolve contacts independently, arranging further support where necessary
- To work evening (until 8:30pm) and weekend shifts, but with a predictable rotation
Requirements
- A proven track record of delivering exceptional customer service
- Strong problem-solving and reasoning skills
- Technical proficiency
- Emotional resilience and the ability to empathise
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