Customer Service Team Member

4 weeks ago


Ledbury, United Kingdom Hewett Recruitment Full time

Job Title: Customer Service Administrator

Job Type: Temporary, Part-time

Location: Ledbury

Job Description:

We are seeking a Customer Service Administrator to join our team on a temporary basis. The successful candidate will be responsible for providing administration support to the Customer Service Team, processing orders, and dealing with customer queries.

Key Responsibilities:

  • Logging customer contact and tracking enquiries
  • Making and receiving calls to customers
  • Dealing with accompanying paperwork
  • Liaising with internal departments for product availability
  • Managing email inboxes
  • Monitoring online customer portals
  • Maintaining and updating records

Requirements:

  • Previous order processing experience
  • Exceptional communication and organisational skills
  • Microsoft Office experience, particularly Outlook and Excel
  • A confidence and willingness to learn
  • Experience in dealing with customers
  • Excellent IT and analytical skills


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