Technical Support Specialist

1 month ago


Leavesden Green, Hertfordshire, United Kingdom GPL Technologies Full time

At GPL Technologies, we are seeking a highly motivated Technical Support Specialist to join our team.

We offer a competitive salary of $60,000 - $80,000 per year, depending on experience.

Job Description:

As a Technical Support Specialist, you will be the first point of contact for clients experiencing IT-related issues. This is a position for someone with a passion for technology and strong problem-solving skills.

You will work remotely, providing support via phone, email, and a ticketing system. Your responsibilities will include:

  • Providing first-level IT support for desktop, software, hardware, and network-related issues.
  • Responding to tickets in a timely manner via phone, email, and the ticketing system.
  • Troubleshooting and resolving common issues such as password resets, connectivity problems, and application support.
  • Communicating with clients in non-technical language to help them understand the issues and solutions.

In addition, you will assist with monitoring system alerts and notifications, escalating any identified issues to the appropriate teams. You will also perform basic remote system maintenance and updates when needed.

Requirements:
  • Basic knowledge of IT concepts and troubleshooting methods.
  • Familiarity with Windows and macOS operating systems.
  • Understanding of common IT systems and applications, such as Microsoft Office 365, remote desktop tools, and basic networking.

You should have at least 1+ years of experience in an IT support role (internship or service desk preferred). CompTIA A+, ITIL Foundation, or other relevant IT certifications are also desirable but not required.

We offer fully remote work from home positions and access to training programs and certifications to advance your IT career. We are an equal opportunity employer and value diversity in our organization.



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