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Customer Operations Coordinator

2 months ago

Luton, Luton, United Kingdom Signature Aviation Full time
Customer Operations Controller

Join our team as a Customer Operations Controller and take on a challenging role that requires strong communication and problem-solving skills. As a key member of our Customer Operations Department, you will be responsible for providing exceptional customer service to passengers, crews, and guests at all times.

Key Responsibilities:

  • Liaise with customers and internal teams to resolve issues and provide solutions
  • Coordinate with third-party companies to secure services for our customers
  • Monitor and manage flight operations, ensuring compliance with regulations and safety standards
  • Provide weather information and basic flight planning services to customers
  • Converse with various systems, including CFMU, LLA Chroma Fusion, and Signature FBO Management

About You:

  • Strong communication and problem-solving skills
  • Ability to work accurately under pressure in an operational environment
  • Excellent customer service skills and personal presentation
  • Checkable five-year employment history and full driving license

What We Offer:

  • Enhanced holiday entitlement
  • Defined Contribution Company Pension Scheme
  • Employee Assistance Program
  • Healthcare Cash Plan
  • Access to Employee Perks platform
  • Free on-site parking
  • Full uniform provided
  • Access to LinkedIn Learning and Training & Development Opportunities
  • Global Development Scheme Opportunities
  • Mentorship schemes
  • Recognition programme
  • Employee of the Month, Quarter & Year awards
  • Volunteering / Charity Days
  • Regular social events

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