Trauma-Informed Services Coordinator

3 days ago

Hackney, United Kingdom Hestia Housing Support Full time

About Us

Hestia Housing Support is a leading provider of housing and support services for vulnerable individuals and families. Our mission is to empower people to rebuild their lives and achieve independence.

Job Summary:

We are seeking a skilled Trauma-Informed Services Coordinator to join our Domestic Abuse Service. The successful candidate will provide support and advocacy for mothers and their children who have experienced domestic abuse, working closely with our team to develop and implement tailored support plans.

Responsibilities:

  • Develop positive relationships with women and their child(ren) to enable them to work towards and achieve their goals.
  • Support service users and their child(ren) using a strengths-based approach.
  • Formulate, implement, and review support plans with the participation of the service user themselves and external agencies.
  • Advocate on behalf of families and accompany them to relevant agencies as needed.
  • Provide play sessions for pre-school and school-aged children with educational, recreational, and interactive opportunities during term times.
  • Plan and provide a play scheme of in-house activities and trips during holiday periods.
  • Assist mothers with parenting skills and signpost them to external agencies if required.
  • Support families with issues and concerns surrounding domestic abuse.
  • Develop a robust support package including promoting events, networking, fundraising, and carrying out service users' consultation and obtaining feedback.
  • Involving children and young people in the development of the project and exploring creative ways of facilitating their involvement.
  • Establishing close working relationships with statutory and voluntary organizations.
  • Reporting any safeguarding-related incidents immediately to line manager.

Requirements:

  • Able to demonstrate compassion and empathy to children and mothers who have experienced trauma.
  • Ability to facilitate and deliver direct work supporting families who have experienced domestic abuse.
  • Ability to work with statutory, voluntary, and community partners to get the best possible outcomes for families.
  • The ability to receive, process, and accurately record detailed information, sharing it with others as appropriate and within the framework of confidentiality.
  • Having a solution-focused approach and the capacity to work constructively and collaboratively towards problem-solving.
  • Being optimistic about the possibility of change and the service users' capacity to change.
  • A calm, non-judgmental, and anti-discriminatory approach.
  • The ability to work within a structured, busy, and sometimes pressured environment.
  • Willingness to travel and work across all premises within services as well as accompanying clients to appointments when required.
  • Knowledge and understanding of safeguarding issues and ability to address them appropriately.
  • Schedule 9 (1a) of the Equality Act 2010 applies to this position. There is a genuine occupational requirement for the post holder to be female.

Benefits:

  • A competitive salary of £28,000 - £32,000 per annum depending on experience.
  • Pension scheme.
  • Life assurance.
  • Annual leave entitlement of 25 days plus bank holidays.
  • Ongoing training and professional development opportunities.
  • An opportunity to make a meaningful difference in the lives of women and children affected by domestic abuse.

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