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Digital Support Specialist

1 month ago

Braintree, Essex, United Kingdom Just Recruitment Group Full time

Just Recruitment Group is seeking a skilled Digital Solution Support professional to join their team in Braintree. The successful candidate will provide technical assistance and support to the global digital solutions team, reporting to the Head of Digital Solutions.

The role involves system configuration, support, and maintenance related to global B2B, online ordering, and production platforms. Key responsibilities include:

Key Responsibilities:
  1. Incident Handling: Log and address support issues, both internally and with external suppliers, with a focus on data interface files and system configurations.
  2. System Configuration: Assist with setup, administration, and configuration of production systems.
  3. Template Maintenance: Assist with template creation and maintenance for various artwork creation tools.

The ideal candidate will have a keen interest in IT, with IT-related qualifications at GCSE level or higher. Vocational and A Level qualifications are favorable. Strong Microsoft Office skills are also essential.

The successful candidate will possess excellent communication skills, critical thinking, and analytical skills, with a keen eye for detail. They will be enthusiastic, hardworking, and passionate about learning.