Service Advisor Professional
5 days ago
**About the Role:**
We are seeking an experienced Service Advisor to join our team in Preston. As a Service Advisor, you will be responsible for delivering exceptional customer experiences while ensuring efficient vehicle maintenance and repair processes.
**Key Responsibilities:**
- Engage with customers in a friendly and professional manner, addressing their queries and concerns throughout the day.
- Keep customers informed about the progress of their vehicle repairs, fostering transparency and trust.
- Develop and maintain comprehensive product knowledge through manufacturer-led training, enhancing expertise and promoting additional services and repairs.
- Schedule vehicles for appointments efficiently and accurately, ensuring smooth workshop operations.
- Conduct pre-appointment customer calls to confirm bookings, address preliminary questions, and ensure readiness.
**Requirements:**
- Excellent communication skills, enabling effective engagement with customers and colleagues.
- Demonstrated experience in delivering exceptional customer service.
- Ability to identify customer needs and opportunities for upselling.
- Strong time management skills, allowing work under pressure.
- Previous experience in a target-driven role, showcasing ability to meet goals.
- Full UK driving licence.
**Benefits:**
- Salary up to £32,146.
- 33 days' annual leave, including bank holidays, rising with length of service.
- Retail discounts saving money daily.
- Gym discounts, cash healthcare plans, and cycle-to-work scheme.
- Car discounts for new and used purchases and servicing.
- Flexible pension scheme supporting financial future.
- Family-friendly policies spending more time with loved ones.
- Wealth programme supporting wellbeing and family.
- Ongoing recognition from peers and leadership team.
- Community volunteering day.
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