Experience Optimization Manager
2 weeks ago
Experience Optimization Manager
Salary: up to £75,000 per annum
We are seeking an experienced Experience Optimization Manager to join our client's team in London.
The ideal candidate will have a passion for delivering exceptional customer experiences and a proven track record of driving business growth through data-driven insights.
Key Responsibilities:
- Develop and implement customer experience strategies that drive business growth and improvement.
- Collaborate with cross-functional teams to design and deliver customer experience initiatives that meet business objectives.
- Analyse customer feedback and sentiment data to identify areas for improvement and develop targeted solutions.
- Work closely with stakeholders to develop and communicate customer value propositions that drive business results.
- Manage and grow a team of customer experience professionals to deliver exceptional results.
Requirements:
- Proven experience in customer experience strategy and delivery.
- Excellent data analysis and interpretation skills, with a strong ability to communicate complex findings to non-technical stakeholders.
- Strong leadership and people management skills, with a proven track record of building and managing high-performing teams.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with stakeholders at all levels.
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