Experience Optimization Manager

2 weeks ago


London, Greater London, United Kingdom Harnham Full time

Experience Optimization Manager

Salary: up to £75,000 per annum

We are seeking an experienced Experience Optimization Manager to join our client's team in London.

The ideal candidate will have a passion for delivering exceptional customer experiences and a proven track record of driving business growth through data-driven insights.

Key Responsibilities:

  • Develop and implement customer experience strategies that drive business growth and improvement.
  • Collaborate with cross-functional teams to design and deliver customer experience initiatives that meet business objectives.
  • Analyse customer feedback and sentiment data to identify areas for improvement and develop targeted solutions.
  • Work closely with stakeholders to develop and communicate customer value propositions that drive business results.
  • Manage and grow a team of customer experience professionals to deliver exceptional results.

Requirements:

  • Proven experience in customer experience strategy and delivery.
  • Excellent data analysis and interpretation skills, with a strong ability to communicate complex findings to non-technical stakeholders.
  • Strong leadership and people management skills, with a proven track record of building and managing high-performing teams.
  • Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with stakeholders at all levels.


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