Account Director
2 months ago
Yodel is seeking a highly skilled Account Director to join our Commercial team. As a key member of our team, you will be responsible for leading a team of Account Managers in achieving business development, volume retention, revenue, and profitability targets.
Key Responsibilities- Oversee and lead a team of Account Managers in achieving monthly targets.
- Manage a defined portfolio of Yodel clients, identifying and closing new business opportunities.
- Proactively account manage and develop clients, progressing them through the Yodel value chain.
- Collaborate with the Commercial Director to create account plans for clients.
- Implement Sales Management principles to achieve growth targets.
- Maintain consistent account management standards and execute account plans.
- Monitor and assess the progress of Bronze tier clients in the Yodel value chain.
- Plan and manage sales activities efficiently, meeting client requirements and performance metrics.
- Facilitate smooth transitions of new clients into and out of the portfolio.
- Coordinate with Operations teams to ensure service delivery and operational efficiency according to client SLAs.
- Manage pricing in accordance with authorized processes.
- Ensure 100% compliance with Salesforce.com for sales processes, reporting, and forecasting.
- Continually develop professional and skills training.
- Support and guide team members in resolving escalations and seeking areas of profit improvement.
- Maintain commercial ownership of clients, assisting Credit Control, Finance, and Operational Teams for smooth business operations.
- Participate in Duty RAD rota for operational performance updates and escalations.
- Collaborate with Operations teams for seamless onboarding of growth opportunities and client SLA compliance.
- Participate in central projects as required by the Commercial Director.
- Proven experience in account management or business development, preferably in the logistics or transportation industry.
- Strong leadership and team management skills, with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients at various levels.
- Results-oriented mindset, with a track record of achieving targets and driving business growth.
- Analytical and strategic thinking abilities to identify opportunities, solve problems, and make data-driven decisions.
- Familiarity with Key Performance Indicators (KPIs) and performance monitoring techniques.
- Experience in project management and cross-functional collaboration is desirable.
- Proficiency in using CRM systems and other relevant software.
- Competitive remuneration package.
- Mixture of office and home working.
- Private Medical Insurance.
- Business casual dress code.
- Free personal & professional development courses.
- Pension Scheme.
- Up to 25% discount on Very.co.uk.
- 33 days holiday including bank holidays.
- Free parking.
- Partner discounts, e.g., Nuffield Health, Leicester Tigers, Laithwaite's Wine.
- Refer a Friend Scheme.
- Access to Aviva Digi Care + Workplace.
- On-site modern gym facilities (includes many classes per week including HIIT and yoga).
- In the office you will have access to Costa, Juice bar, Starbucks, and restaurant.
- Dedicated wellness initiatives that support your wellbeing, ranging from our 24-hour employee assistance programme to subsidised gym membership.
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