Account Director
2 months ago
The successful candidate will be responsible for leading a team of account managers in achieving business development, volume retention, revenue, and profitability targets. The role involves managing a defined portfolio of clients and identifying new business opportunities.
Key Responsibilities- Collaborate with the Commercial Director to create account plans for clients in the portfolio.
- Implement sales management principles to achieve growth targets.
- Maintain consistent account management standards and execute account plans.
- Monitor and assess the progress of clients in the Yodel value chain.
- Plan and manage sales activities efficiently, meeting client requirements and performance metrics.
- Facilitate smooth transitions of new clients into and out of the portfolio.
- Coordinate with Operations teams to ensure service delivery and operational efficiency according to client SLAs.
- Manage pricing in accordance with authorized processes.
- Ensure 100% compliance with Salesforce.com for sales processes, reporting, and forecasting.
- Continually develop professional and skills training.
- Support and guide team members in resolving escalations and seeking areas of profit improvement.
- Maintain commercial ownership of clients, assisting Credit Control, Finance, and Operational Teams for smooth business operations.
- Participate in Duty RAD rota for operational performance updates and escalations.
- Collaborate with Operations teams for seamless onboarding of growth opportunities and client SLA compliance.
- Participate in central projects as required by the Commercial Director.
- Prioritize client satisfaction and strive for excellent Client NPS scores in all client interactions.
- Proven experience in account management or business development, preferably in the logistics or transportation industry.
- Strong leadership and team management skills, with the ability to motivate and develop a team.
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients at various levels.
- Results-oriented mindset, with a track record of achieving targets and driving business growth.
- Analytical and strategic thinking abilities to identify opportunities, solve problems, and make data-driven decisions.
- Familiarity with Key Performance Indicators (KPIs) and performance monitoring techniques.
- Experience in project management and cross-functional collaboration is desirable.
- Proficiency in using CRM systems and other relevant software.
Yodel is a fast-growing company that offers a competitive remuneration package, a mixture of office and home working, private medical insurance, and a range of other benefits. The successful candidate will have access to a modern gym, Costa, Juice bar, Starbucks, and restaurant, as well as dedicated wellness initiatives that support their wellbeing.
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Account Director
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Account Director
3 weeks ago
Liverpool, Liverpool, United Kingdom Aston Charles Full timeAccount Director OpportunityJoin a world-leading insurance company as they continue to experience 20% year-on-year growth and plan to double in size over the next 5 years.This newly-created role has arisen for an Account Director to own and develop account plans with major brokers, ensuring the company is the preferred insurer for all products and...
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Account Director
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Liverpool, Liverpool, United Kingdom Michael Page (UK) Full time{"title": "Account Director", "description": "Job SummaryWe are seeking an experienced Account Director to lead our accounts and outsourcing department, driving strategic direction and ensuring high standards of service. The successful candidate will have a proven track record in leadership roles within the finance industry, with strong financial analysis...
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Account Director
1 month ago
Liverpool, Liverpool, United Kingdom YODEL Full timeRole OverviewYodel is seeking a seasoned Account Director to lead our Commercial team in Liverpool. As a key member of our Senior Leadership Team, you will be responsible for driving business growth, managing client relationships, and developing strategic account plans.Key ResponsibilitiesLead a team of Account Managers to achieve monthly targets for...
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Account Director
1 month ago
Liverpool, Liverpool, United Kingdom YODEL Full timeRole OverviewYodel is seeking a seasoned Account Director to lead our Commercial team in Liverpool. As a key member of our Senior Leadership Team, you will be responsible for driving business growth, managing client relationships, and developing strategic account plans.Key ResponsibilitiesLead a team of Account Managers to achieve monthly targets for...
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Account Director
2 months ago
Liverpool, Liverpool, United Kingdom YODEL Full timeJob OverviewYodel is seeking a highly skilled Account Director to join our Commercial team. As a key member of our team, you will be responsible for leading a team of Account Managers in achieving business development, volume retention, revenue, and profitability targets.Key ResponsibilitiesOversee and lead a team of Account Managers in achieving monthly...
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Account Director
2 months ago
Liverpool, Liverpool, United Kingdom YODEL Full timeJob OverviewYodel is seeking a highly skilled Account Director to join our Commercial team. As a key member of our team, you will be responsible for leading a team of Account Managers in achieving business development, volume retention, revenue, and profitability targets.Key ResponsibilitiesOversee and lead a team of Account Managers in achieving monthly...
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Account Director
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Account Director
4 weeks ago
Liverpool, Liverpool, United Kingdom YODEL Full timeRole OverviewYodel is seeking a seasoned Account Director to lead our Commercial team in Liverpool. As a key member of our Senior Leadership Team, you will be responsible for driving business growth, developing client relationships, and overseeing a team of Account Managers.Key ResponsibilitiesDevelop and execute account plans to achieve revenue growth and...
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