Senior Quality Assurance Manager

3 weeks ago


Bridgwater, Somerset, United Kingdom Mace Full time

At Mace, we're committed to delivering exceptional quality management solutions. As a Senior Quality Assurance Manager, you'll play a key role in shaping our quality management system and ensuring its effectiveness in meeting business, statutory, legal, and contractual requirements.

Key responsibilities include:

  • Delivering delegated elements of an annual business plan to time and budget.
  • Managing and facilitating external certification audits.
  • Providing expertise and guidance in supporting achievement of new certifications where appropriate.
  • Responsible for organizing and facilitating internal audits in the audit programme.
  • Accountable for leading audits and producing audit reports.
  • Utilizing comprehensive expertise and investigating and interpreting root cause analysis of instances of non-conformance, including recommending corrective measures and long-term preventative measures.
  • Coordinates reviewing of management system content for appropriateness, improvement, and implementation.
  • Contributes to the identification of new systems and processes to drive efficiency, recommending improvements and innovations.
  • Ensures information for quality reports is available, accurate and delivered within agreed timescales.
  • Accountable for the production of communication articles, plans and communication collateral.
  • Coordinates activities reported in management reviews, collating, analyzing, and presenting data and key metrics, analyzing trends and providing recommendations and guidance.
  • Provides recommendations for action to mitigate risk and improve management system effectiveness.
  • Provides specialized expertise and knowledge to support on business development activities.
  • Accountable for the development and delivery of training.
  • Manages and monitors performance of a supply chain, including support to suppliers as appropriate through training, guidance, and audits of their QMS capabilities.
  • Works collaboratively towards the common goal of net zero carbon transition, and share responsibility for the proactive identification and management of the associated carbon emissions and reductions during the delivery of work.


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