Senior Quality Assurance Manager

3 weeks ago

Bridgwater, Somerset, United Kingdom Mace Full time

At Mace, our purpose is to redefine the boundaries of ambition. We believe in creating places that are responsible, bringing transformative impact to our people, communities and societies across the globe. To learn more about our purpose, culture, and priorities, visit our website.

Within our consult business, we harness our unique combination of leading-edge practical expertise and project delivery consultancy to unlock the potential in every project.

Our values shape the way we consult and define the people we want to join us on our journey, they are:

  • Safety first - Going home safe and well
  • Client focus - Deliver on our promise
  • Integrity - Always do the right thing
  • Create opportunity - For our people to excel

As a Senior Quality Assurance Manager, you will be responsible for the implementation and effectiveness of our quality management system. You will engage with business stakeholders to manage compliance to requirements, supporting a resilient business that manages risks effectively. The role is a key enabler to change and business improvement.

You'll be responsible for:

  • Delivers delegated elements of an annual business plan to time and budget.
  • Manages and facilitates external certification audits.
  • Provides expertise and guidance in supporting achievement of new certifications where appropriate.
  • Responsible for organising and facilitating internal audits in the audit programme.
  • Accountable for leading audits and producing audit reports.
  • Utilises comprehensive expertise and investigates and interprets root cause analysis of instances of non-conformance, including recommending corrective measures and long-term preventative measures.
  • Coordinates reviewing of management system content for appropriateness, improvement, and implementation.
  • Contributes to the identification of new systems and processes to drive efficiency, recommending improvements and innovations.
  • Ensures information for quality reports is available, accurate and delivered within agreed timescales.
  • Accountable for the production of communication articles, plans and communication collateral.
  • Coordinates activities reported in management reviews, collating, analysing, and presenting data and key metrics, analyses trends and provides recommendations and guidance.
  • Provides recommendations for action to mitigate risk and improve management system effectiveness.
  • Provides specialised expertise and knowledge to support on business development activities.
  • Accountable for the development and delivery of training.
  • Manages and monitors performance of a supply chain, including support to suppliers as appropriate through training, guidance, and audits of their QMS capabilities.
  • Works collaboratively towards the common goal of net zero carbon transition, and share responsibility for the proactive identification and management of the associated carbon emissions and reductions during the delivery of work.

You'll need to have:

  • Effective knowledge and application of quality management systems.
  • Knowledge of ISO9001 standard and certification
  • Strong analytical and reporting skills.
  • Good knowledge of management principles and operational controls through the delivery lifecycle.
  • Experience in development and implementation of tools and techniques in an operational environment.
  • High level of knowledge and understanding of current industry standards and regulations.
  • Working knowledge of the construction, consultancy and facilities management industries
  • Good working knowledge of Microsoft Office 365 suite and data analysis tools.
  • Excellent written skills.
  • Excellent communication skills and customer focus.
  • Ability to work to tight deadlines alone and as part of a team.
  • Building and maintaining positive relationships across a business and with all levels of management.
  • Strong organisational skills
  • Strong analytics skills
  • Report writing skills.
  • Manages and influences a range of key/senior internal and external stakeholders.
  • Manages others effectively.
  • Ability to influence and persuade senior management towards a desired course of action.
  • Continuous improvement perspective.
  • Resilience.
  • Effective chairing of meetings.
  • Develops and maintains a series of internal and external professional relationships.
  • Educated to degree level (or equivalent).
  • Formal auditor training course within relevant subject
  • Line management experience.
  • Quality assurance experience.
  • Quality management system experience.
  • Internal auditing experience.

You'll also have:

  • Experienced in implementation of digital control tools.
  • Understanding of key project controls and processes such as design, procurement, tendering and project delivery.
  • Understanding of outsourced business models.
  • Ability to deal with and influence senior management.

Mace is an inclusive employer and welcomes interest from a diverse range of candidates. Even if you feel you do not fulfil all of the criteria, please apply as you may still be the best candidate for this role or another role within our organisation.

We are also open to discussing part-time, flexible, and hybrid working options if suitable within the role.

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