Practice Operations Manager

1 week ago


London, Greater London, United Kingdom Downham Family Medical Practice Full time

Job Brief

We are seeking an experienced and skilled Practice Manager to lead the operational functions of Downham Family Medical Practice, a well-established family practice serving approximately 13,500 patients. The successful candidate will be responsible for managing stakeholder relationships, ensuring compliance with CQC requirements and fulfilling all contractual obligations.

Main Responsibilities

  • Support the Partnership in strategic planning and practice management to ensure the smooth day-to-day running of the practice.
  • Oversee the efficient and safe operation of the Practice, leading all aspects of its management, including strategic planning, human resources, finance, organisational structure and services, premises management, information technology, clinical governance, quality and performance management, as well as health and safety.
  • Act as the primary point of contact for NHS(E), ICB, community services, suppliers and other external stakeholders.
  • Plan and monitor income and cash flow to ensure income is maximised.
  • Lead change and continuous improvement initiatives, coordinating all projects within the practice.

About Us

Downham Family Medical Practice is a local well-established family practice, located within a Health centre setting. We are committed to providing a high standard of care under the NHS and work under the Sevenfields Primary Care Network to offer access to a wide range of healthcare professionals.

Person Specification

Essential

  • General Practice experience.
  • Excellent written and oral communication.
  • Proficient in the use of IT systems- EMIS web, Microsoft Office.
  • Experience of performance management, including appraisal writing, staff development.
  • Effective time management - Planning & Organising.
  • Ability to develop, implement and embed policy and procedure.
  • Experience of working in a management role in a healthcare setting.
  • Financial management experience.
  • Confident and assertive.
  • Excellent leadership skills.
  • Effective time management (planning and organizing).

Qualifications

Essential

  • GCSE Grade A-C in Maths and English, or equivalent.

Desirable

  • Educated to degree level in healthcare or business.
  • Leadership and / or Management Qualification.
  • AMSPAR Qualification.

Knowledge, Skills and Abilities

Essential

  • Excellent leadership skills.
  • Ability to negotiate and influence.
  • Good diplomacy and assertiveness skills.
  • Effective time management with ability to work to tight deadlines.
  • Ability to work as a team member and autonomously.
  • Good interpersonal skills.
  • Problem solving & analytical skills.

Desirable

  • Knowledge of Primary Care Networks.

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