Strategic Design Lead

5 days ago


Nottingham, Nottingham, United Kingdom Capital One Full time
Capital One Opportunity

We are seeking a highly skilled Strategic Design Lead to join our team at Capital One. As a leader in the design strategy space, you will be responsible for driving customer centricity throughout our business.

This is a permanent position based in either our Nottingham or London offices, with flexibility to work from home as part of our hybrid working model.

The salary for this role is estimated at £80,000 - £110,000 per annum, depending on experience.

About the Role
  • Lead large strategic pieces of work, providing a lens that considers the overarching customer experience, product portfolio, roadmap and business case.
  • Champion a customer-first culture to drive our customer centricity agenda throughout the business.
  • Lead and support multi-disciplinary teams through discovery, synthesis, ideation, design and prototyping.

In terms of required skills and qualifications, we are looking for candidates with:

  • Experience of translating observations into insights playing between strategy, service and/or business design, UX, and research.
  • A visual thinker who is adept at communicating via creative software platforms and/or media.
  • An excellent facilitator, with an ability to bring together different perspectives to get to the right outcome for our customers and our business.
What We Offer

We offer a range of benefits, including high performers strong and diverse career progression, immediate access to our core benefits, and flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave.

We also have a commitment to diversity in the workplace and are committed to making our recruitment process fair and accessible to all.


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