Strategic Design Lead

2 weeks ago


Nottingham, Nottingham, United Kingdom Capital One Full time

About the Role

The Design Strategy team at Capital One plays a pivotal role in driving customer-centricity across the organization. As a key member of this team, you will help translate customer needs into opportunities for growth and investment.

You will work closely with cross-functional teams, leading initiatives that span product design, cultural transformation, and long-term business strategy. Your expertise will be instrumental in shaping the organization's vision and driving business success.

What You'll Do

  • Lead strategic projects that consider the customer experience, product portfolio, roadmap, and business case.
  • Champion a customer-first culture to drive business-wide initiatives.
  • Collaborate with multi-disciplinary teams through discovery, synthesis, ideation, design, and prototyping.
  • Apply human-centered problem-solving methodologies to solve complex business problems and enhance user experience.
  • Identify opportunities and manage projects to deliver on customer needs and business priorities.

What We're Looking For

  • Experience in translating observations into insights through strategy, service, and business design.
  • Visual thinking and creative communication skills.
  • Excellent facilitation and stakeholder management skills.
  • Proven ability to navigate ambiguity and lead complex projects.
  • Experience with digital human-centered design, design thinking tools, and methods.

What's in It for You

  • A rewarding role that contributes to the organization's transformation.
  • Opportunities for career growth and development through Capital One University.
  • Competitive benefits, including pension scheme, bonus, and private medical insurance.

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