Strategic Design Lead
2 weeks ago
About the Role
The Design Strategy team at Capital One plays a pivotal role in driving customer-centricity across the organization. As a key member of this team, you will help translate customer needs into opportunities for growth and investment.
You will work closely with cross-functional teams, leading initiatives that span product design, cultural transformation, and long-term business strategy. Your expertise will be instrumental in shaping the organization's vision and driving business success.
What You'll Do
- Lead strategic projects that consider the customer experience, product portfolio, roadmap, and business case.
- Champion a customer-first culture to drive business-wide initiatives.
- Collaborate with multi-disciplinary teams through discovery, synthesis, ideation, design, and prototyping.
- Apply human-centered problem-solving methodologies to solve complex business problems and enhance user experience.
- Identify opportunities and manage projects to deliver on customer needs and business priorities.
What We're Looking For
- Experience in translating observations into insights through strategy, service, and business design.
- Visual thinking and creative communication skills.
- Excellent facilitation and stakeholder management skills.
- Proven ability to navigate ambiguity and lead complex projects.
- Experience with digital human-centered design, design thinking tools, and methods.
What's in It for You
- A rewarding role that contributes to the organization's transformation.
- Opportunities for career growth and development through Capital One University.
- Competitive benefits, including pension scheme, bonus, and private medical insurance.
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