Strategic Design Lead

4 weeks ago


Nottingham, Nottingham, United Kingdom Capital One Full time
About the Role

The Design Strategy team at Capital One is at the forefront of driving customer-centricity in our business. As a Design Strategist, you will help translate customer needs into opportunities for investment. You will work across the organisation as part of cross-functional teams, leading a wide range of initiatives from designing new products and services to cultural transformation and shaping our long-term business strategy.

About the Team

The Design team at Capital One is made up of three multi-disciplinary teams. This role is in the Design Strategy team, but you will collaborate regularly with our Product Design and in-house Creative Studio teams. You will also be part of a wider outcome team, working closely with Designers, Researchers, Product Managers, and Business Analysts to deliver good outcomes for our customers.

Key Responsibilities

- Lead large strategic pieces of work, providing a lens that considers the overarching customer experience, product portfolio, roadmap, and business case.
- Champion a customer-first culture to drive our customer-centricity agenda throughout the business.
- Lead and support multi-disciplinary teams through discovery, synthesis, ideation, design, and prototyping.
- Use human-centred problem-solving methodologies to solve complex business problems, enhance user experience, and support business growth.

What We're Looking For

- Experience of translating observations into insights, playing between strategy, service, and/or business design, UX, and research.
- A visual thinker who is adept at communicating via creative software platforms and/or media.
- An excellent facilitator, with an ability to bring together different perspectives to get to the right outcome for our customers and our business.
- Examples of problem-solving through design processes where you have helped businesses arrive at successful solutions.
- Proven ability to navigate ambiguity yet act decisively, and a capacity to coach others through the process.
- Experience in digital human-centred design, design thinking tools, and methods.
- Project and stakeholder management experience.

What's in It for You

- A role contributing to the roadmap of an organisation committed to transformation.
- High performers are rewarded with strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes.
- Immediate access to our core benefits, including a pension scheme, bonus, generous holiday entitlement, and private medical insurance – with flexible benefits available, including season-ticket loans, cycle to work scheme, and enhanced parental leave.
- Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness, and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café.

About Our Recruitment Process

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it's about what you do, not just what you say. That's why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

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