Scientific Equipment Technician

4 days ago


Cheadle Hulme, Stockport, United Kingdom Bluebolt Recruitment Full time

We are seeking a highly skilled Field Service Engineer to join our team at Bluebolt Recruitment. As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing scientific equipment for our clients in the UK and internationally.

Main Responsibilities:

  1. Perform installations, PMs, repairs, upgrades, compliance testing, and training for customers in the UK and overseas.
  2. Ensure all service contract work is carried out within the scope of the agreement, particularly solving critical issues efficiently and quickly.
  3. Organize your schedule to ensure all work is completed to an excellent standard, enhancing customer satisfaction.
  4. Report accurate times of all onsite activities in the form of reports and expense claims.
  5. Provide onsite support for IRMS and EA products globally.
  6. Maintain a highly professional relationship with all customers, ensuring customer loyalty and repeat business.
  7. Test upgrades and repairs in the factory.
  8. Operate in a proactive manner to assist Product Managers and Sales to identify and develop business potential for both elemental analysis and IRMS instruments and upgrades.
  9. Liaise with customer support to ensure required parts are delivered to the customer site in good time.

Requirements:

  1. Degree in a scientific background or relevant experience.
  2. Experience in servicing scientific equipment.
  3. Experience of delivering exceptional customer service.
  4. Good level of computer literacy.
  5. Strong verbal and written communication skills.
  6. Experience of dealing with customers in a lab environment.
  7. Good organizational skills and multiple task handling.


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