Scientific Equipment Technician
4 days ago
We are seeking a highly skilled Field Service Engineer to join our team at Bluebolt Recruitment. As a Field Service Engineer, you will be responsible for installing, maintaining, and repairing scientific equipment for our clients in the UK and internationally.
Main Responsibilities:
- Perform installations, PMs, repairs, upgrades, compliance testing, and training for customers in the UK and overseas.
- Ensure all service contract work is carried out within the scope of the agreement, particularly solving critical issues efficiently and quickly.
- Organize your schedule to ensure all work is completed to an excellent standard, enhancing customer satisfaction.
- Report accurate times of all onsite activities in the form of reports and expense claims.
- Provide onsite support for IRMS and EA products globally.
- Maintain a highly professional relationship with all customers, ensuring customer loyalty and repeat business.
- Test upgrades and repairs in the factory.
- Operate in a proactive manner to assist Product Managers and Sales to identify and develop business potential for both elemental analysis and IRMS instruments and upgrades.
- Liaise with customer support to ensure required parts are delivered to the customer site in good time.
Requirements:
- Degree in a scientific background or relevant experience.
- Experience in servicing scientific equipment.
- Experience of delivering exceptional customer service.
- Good level of computer literacy.
- Strong verbal and written communication skills.
- Experience of dealing with customers in a lab environment.
- Good organizational skills and multiple task handling.
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