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Scientific Equipment Technician

2 months ago

Cheadle Hulme, Stockport, United Kingdom Bluebolt Recruitment Full time

We are seeking a highly skilled Field Service Engineer to join our team at Bluebolt Recruitment. As a Field Service Engineer, you will be responsible for performing installations, PMs, repairs, upgrades, compliance testing, and training for customers both in the UK and overseas.

Main Responsibilities:

  1. Ensure all service contract work is carried out within scope of agreement, particularly solving critical issues as efficiently and as quickly as possible
  2. Organise schedule to ensure all work is completed to an excellent standard to enhance customer satisfaction
  3. Report accurate times of all onsite activities in the form of reports and expense claims
  4. Provide onsite support for IRMS and EA products globally
  5. Maintain a highly professional relationship with all customers ensuring customer loyalty and repeat business
  6. Testing of upgrade and repairs in the factory
  7. Operate in a pro-active manner to assist Product Managers and Sales to identify and develop business potential for both elemental analysis and IRMS instruments and upgrades
  8. Liaise with customer support to ensure required parts are delivered to customer site in good time

Requirements:

  1. Degree in scientific background or relevant experience
  2. Experience in servicing of scientific equipment
  3. Experience of delivering exceptional customer service
  4. Good level of computer literacy
  5. Strong verbal and written communication skills
  6. Experience of dealing with customers in a lab environment
  7. Good organisational skills and multiple task handling