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Scientific Instrumentation Specialist

2 months ago

Cheadle Hulme, Stockport, United Kingdom Bluebolt Recruitment Full time

We are seeking a highly skilled Scientific Instrumentation Specialist to join our team at Bluebolt Recruitment. The ideal candidate will have a strong background in scientific equipment and excellent customer service skills.

This exciting role involves working with customers to install, repair, and maintain analytical laboratory equipment. You will be responsible for ensuring all service contract work is carried out within scope, resolving critical issues efficiently, and enhancing customer satisfaction.

Main Responsibilities:

  1. Perform installations, PMs, repairs, upgrades, compliance testing, and training for customers in the UK and overseas.
  2. Organise schedules to ensure all work is completed to an excellent standard and enhance customer satisfaction.
  3. Report accurate times of all onsite activities in the form of reports and expense claims.
  4. Provide onsite support for IRMS and EA products globally.
  5. Maintain professional relationships with customers to ensure customer loyalty and repeat business.
  6. Testing of upgrades and repairs in the factory.
  7. Operate proactively to assist Product Managers and Sales to identify and develop business potential for elemental analysis and IRMS instruments and upgrades.
  8. Liaise with customer support to ensure required parts are delivered to customer sites in good time.

Requirements:

  1. Degree in a scientific background or relevant experience.
  2. Experience in servicing scientific equipment.
  3. Excellent customer service skills.
  4. Strong verbal and written communication skills.
  5. Good organisational skills and multiple task handling.