Scientific Equipment Technician
1 month ago
We are seeking a skilled Scientific Equipment Technician to join our team at Bluebolt Recruitment. As a Field Service Engineer, you will be responsible for performing installations, PMs, repairs, upgrades, compliance testing, and training for customers in the UK and overseas.
Main Responsibilities:
- Ensure all service contract work is carried out within scope of agreement, particularly solving critical issues as efficiently and as quickly as possible
- Organise schedule to ensure all work is completed to an excellent standard to enhance customer satisfaction
- Report accurate times of all onsite activities in the form of reports and expense claims
- Provide onsite support for IRMS and EA products globally
- Maintain a highly professional relationship with all customers ensuring customer loyalty and repeat business
- Testing of upgrade and repairs in the factory
- Operate in a pro-active manner to assist Product Managers and Sales to identify and develop business potential for both elemental analysis and IRMS instruments and upgrades
- Liaise with customer support to ensure required parts are delivered to customer site in good time
Requirements:
- Degree in scientific background or relevant experience
- Experience in servicing of scientific equipment
- Experience of delivering exceptional customer service
- Good level of computer literacy
- Strong verbal and written communication skills
- Experience of dealing with customers in a lab environment
- Good organisational skills and multiple task handling
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