Guest Relations Ambassador

3 days ago


Bicester, Oxfordshire, United Kingdom K2 Recruitment Full time
Guest Relations Ambassador

We are seeking a highly skilled and personable Guest Relations Ambassador to join our prestigious company. As a key member of our team, you will be responsible for delivering exceptional levels of guest experience and promoting our services to the highest standards.

Key Responsibilities:
  • Organise Guest Itineraries: Plan and coordinate guest bookings, reservations, and services to ensure seamless experiences.
  • Promote Client Services: Showcase our services and facilities to guests, demonstrating a deep understanding of our offerings.
  • Update CRM and Records: Accurately update our customer relationship management system and computerised records with relevant guest information.
  • Inform Guests of Exhibitions and Promotions: Keep guests informed of current exhibitions, marketing, and promotions to enhance their experience.
  • Support Guests with Queries: Respond to guest queries via email, telephone, and face-to-face, taking feedback and concerns seriously.
  • Correspond with Guests: Communicate with guests prior to their arrival to ensure a smooth and enjoyable experience.
  • Support the Team: Collaborate with the team to maintain excellent presentation and ensure a high level of service delivery.
Personal Attributes:
  • Previous Experience: Hold experience in guest relations, luxury hospitality, retail, or events.
  • Communication Skills: Possess excellent written and verbal communication skills.
  • Computer Literacy: Be proficient in using Microsoft Office suites, including PowerPoint, Excel, and Outlook.
  • Flexibility and Adaptability: Demonstrate flexibility and adaptability in accommodating diverse client requirements.
  • Organisation and Problem-Solving Skills: Show strong organisation skills, attention to detail, and problem-solving abilities.
  • Luxury Environment Knowledge: Possess developed knowledge of working in a luxury environment.
  • Presentation and Appearance: Maintain impeccable presentation and appearance as the face of our business.

The ability to speak Arabic, Mandarin, or Cantonese is desirable but not required. This role offers a competitive salary of £28,600 per annum and excellent rewards. If you are a motivated and experienced individual looking to join a prestigious company, please apply.



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