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VIP Relations Specialist

3 months ago

Bicester, Oxfordshire, United Kingdom Bicester Village Full time

Luxury Guest Experience Coordinator

Delivering Extraordinary Experiences Every Day

As a Luxury Guest Experience Coordinator, you will play a pivotal role in enhancing the guest experience by providing exceptional support and assistance during various events and VIP engagements.

Your primary responsibility will be to embody the essence of luxury hospitality, ensuring that every guest enjoys a premier service throughout their visit. The Luxury Guest Experience Coordinator will actively promote and facilitate all services and activities available.

Key Responsibilities

Oversee the opening and closing procedures to maintain a 5-star standard, ensuring all areas are impeccably prepared for guests. Manage the events schedule, ensuring seamless coordination for upcoming activities. Provide an unparalleled visitor experience by acting as a luxury ambassador for the establishment. Collaborate closely with management and client services to enhance guest engagement. Assist with food and beverage service, attentively addressing guests' preferences and specific requests. Advocate for a variety of innovative concierge-style services, including valet parking and exclusive shopping experiences. Promote current exhibitions and marketing initiatives to guests. Share insightful knowledge about the brands and unique offerings available. Ensure compliance with established standards, procedures, and policies at all times.

What Makes You Stand Out

Our team is driven by a spirit of entrepreneurship, fostering a culture that values creativity and innovation. To thrive in this role, you should possess:

Experience in guest relations, concierge services, or VIP event coordination within a luxury setting. A strong commitment to delivering exceptional service and hospitality. A solid understanding of luxury clientele and guest profiling. A dynamic, proactive, and engaging personality with excellent teamwork skills. The ability to work autonomously and contribute effectively to team projects. Knowledge of branding principles. Outstanding interpersonal and communication abilities. Impeccable attention to detail. Proficiency in Microsoft Office applications. High grooming standards and a polished appearance. Fluency in English; additional languages are a plus.

Why Join Us

Our organization is recognized as a premier luxury shopping destination, dedicated to crafting unforgettable experiences for our guests. We are committed to excellence and continuously strive to enhance the lives of our guests, team members, and communities.

Our Vision is to be the ultimate shopping destination globally. Our Mission is to enrich the lives of our guests and partners. Our Brand Promise is to provide extraordinary experiences every day. Our core values guide our actions:

Authenticity - Uphold integrity in all endeavors. Innovation - Embrace creative thinking. Passion - Pursue what you love. Critical Thinking - Question the status quo. Vision - Maintain a mission-driven focus.

What We Offer

We value the dedication and talent of our team members. By joining us, you will be part of a dynamic environment that encourages personal and professional growth. In return for your commitment, we offer:

Comprehensive Benefits: Enjoy generous annual leave, life assurance, income protection, pension plans, and access to healthcare services.

Employee Perks: Benefit from discounts across our venues and a rewarding employee referral program.

Professional Development: Engage in a collaborative atmosphere that fosters skill enhancement and career advancement.

Join Us in Crafting Memorable Experiences

Our success is rooted in the diverse backgrounds and talents of our team. We embrace inclusivity and welcome individuals from all walks of life to be part of our journey. We are excited to find a dedicated and commercially minded individual to join our team and contribute to our ambitious goals.