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German Speaking Technical Support Specialist

2 months ago

Slough, Slough, United Kingdom Euro London Appointments Full time
Job Title: German Speaking Technical Support Advisor

Job Summary:

We are seeking a highly skilled German-speaking Technical Support Advisor to join our team in Slough. As a Technical Support Advisor, you will provide vital technical support to our client's employees, utilizing your excellent communication skills and technical expertise to resolve complex IT issues.

Key Responsibilities:

  • Provide Level 1 remote and occasional desk-side technical support to our client's employees.
  • Receive and log all phone calls, emails, and web forms within the service desk tracking system, and aim to resolve incidents or requests at the first point of contact.
  • Liaise with 3rd party support providers to escalate and resolve support queries as needed.
  • Act as an escalation point for the 1st line Desktop Support Team to help resolve various IT support-related issues.

Requirements:

  • Fluency in German is essential.
  • Previous technical support experience is essential.
  • Must be within a commutable distance to Slough and able to work 5 days a week in the office.
  • Strong customer service and communication skills are required.

About Us:

We are a leading recruitment agency specializing in IT and technology roles. We pride ourselves on providing exceptional service to our clients and candidates alike. If you are passionate about technology and providing excellent customer service, we would love to hear from you.