Technical Support Specialist

2 months ago


Coventry, Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

About the Role

University Hospitals Coventry and Warwickshire NHS Trust is seeking a highly skilled Technical Support Analyst to join our dynamic team. As a Technical Support Analyst, you will play a crucial role in providing exceptional levels of support to our users, ensuring the smooth operation of our computer systems and networks.

Key Responsibilities

  • Provide technical support to a large corporate computer systems estate, comprising over 8000 desktops and 13000 users.
  • Utilize ITIL framework incident, change, request, and problem management to resolve technical issues.
  • Undertake acceptance testing, software loading, and configuration, as well as troubleshooting of desktop end-user Information & Communications Technology (ICT) equipment.
  • Install and commission ICT equipment in user work areas, including basic familiarization of the equipment with the user.
  • Be conversant with the principles, configuration, and use of the Trust's standard computer operating systems, such as Microsoft Windows and UNIX technologies.
  • Commission, deploy, and support a range of mobile devices, including the Apple range of products and dictation equipment.
  • Provide support to voice and data corporate networked systems, covering routine housekeeping/maintenance duties using configuration management and change management processes.
  • Undertake acceptance testing, installation, commissioning, configuration, and troubleshooting of data and voice communications equipment.

Requirements

  • See supporting documents for qualifications, experience, knowledge, and skills required for the role.

About Us

University Hospitals Coventry and Warwickshire NHS Trust is a leading healthcare provider, committed to delivering high-quality patient care and innovative services. We are proud to be recognized as a Pathway to Excellence designated organization and are committed to building an inclusive and diverse workforce.



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