Technical Support Specialist
2 months ago
About the Role
University Hospitals Coventry and Warwickshire NHS Trust is seeking a highly skilled Technical Support Analyst to join our dynamic team. As a Technical Support Analyst, you will play a crucial role in providing exceptional levels of support to our users, ensuring the smooth operation of our computer systems and networks.
Key Responsibilities
- Provide technical support to a large corporate computer systems estate, comprising over 8000 desktops and 13000 users.
- Utilize ITIL framework incident, change, request, and problem management to resolve technical issues.
- Undertake acceptance testing, software loading, and configuration, as well as troubleshooting of desktop end-user Information & Communications Technology (ICT) equipment.
- Install and commission ICT equipment in user work areas, including basic familiarization of the equipment with the user.
- Be conversant with the principles, configuration, and use of the Trust's standard computer operating systems, such as Microsoft Windows and UNIX technologies.
- Commission, deploy, and support a range of mobile devices, including the Apple range of products and dictation equipment.
- Provide support to voice and data corporate networked systems, covering routine housekeeping/maintenance duties using configuration management and change management processes.
- Undertake acceptance testing, installation, commissioning, configuration, and troubleshooting of data and voice communications equipment.
Requirements
- See supporting documents for qualifications, experience, knowledge, and skills required for the role.
About Us
University Hospitals Coventry and Warwickshire NHS Trust is a leading healthcare provider, committed to delivering high-quality patient care and innovative services. We are proud to be recognized as a Pathway to Excellence designated organization and are committed to building an inclusive and diverse workforce.
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