Customer Service Manager

1 month ago


Norwich, Norfolk, United Kingdom Employment Specialists Ltd Full time
Complaints Manager Role

We are seeking an experienced Complaints Manager to join our Central Assurance Department at Employment Specialists Ltd.

This is a unique opportunity to make a significant impact on our client's customer experience and reputation for excellence.

Key Responsibilities:

  • Investigate and resolve customer complaints in a fair and timely manner, adhering to Regulatory requirements and Company policies.
  • Liaise with internal departments to address root causes of complaints and implement corrective actions.
  • Provide regular updates and reports on complaint trends, identifying areas for improvement and implementing proactive measures to enhance customer satisfaction.
  • Act as a point of escalation for complex or high-priority complaints, demonstrating strong problem-solving skills and a proactive approach to resolution.

Requirements:

  • Previous experience in a Complaints/Customer Relations role within the Insurance industry.
  • Strong attention to detail and analytical skills, with the ability to effectively investigate and resolve complaints.
  • Excellent communication and interpersonal skills, with the ability to empathise with customers and diffuse tense situations.
  • Knowledge of Regulatory requirements governing the insurance industry (e.g. FCA guidelines).

About the Role:

This Complaints Manager role is a hybrid or office-based position, offering a unique blend of customer service and problem-solving skills.

As a key member of our Central Assurance Department, you will play a vital role in maintaining our client's reputation for excellence and continuously improving their customer experience.



  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    We're seeking a highly motivated and personable IT-literate customer service professional to join our professional services organisation.The customer service team provides support to multiple e-commerce web shops daily, through telephone, email, and online chat support.As a customer-focused individual with a proactive approach, you'll thrive in a fast-paced...


  • Norwich, Norfolk, United Kingdom Service Service Full time

    We are seeking a highly skilled Business Development Manager to join our team at Service Service. As an Internal Account Manager, you will be responsible for providing exceptional sales service to our clients in the industrial supplies sales and distribution sector.Main Responsibilities:Develop strong relationships with allocated accounts through regular and...


  • Norwich, Norfolk, United Kingdom BM Stores Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at B&M Stores. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service in the checkout area.Key Responsibilities:Lead a team of customer...


  • Norwich, Norfolk, United Kingdom BM Stores Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Manager to join our team at B&M Stores. As a Customer Service Manager, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive exceptional service in the checkout area.Key Responsibilities:Lead a team of customer...


  • Norwich, Norfolk, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive an exceptional experience.Key ResponsibilitiesLead a team of customer...


  • Norwich, Norfolk, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of customer service representatives and ensuring that our customers receive an exceptional experience.Key ResponsibilitiesLead a team of customer...


  • Norwich, Norfolk, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a highly motivated and experienced Customer and Trading Manager to join our team at Sainsbury's. As a key member of our management team, you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth in our store.Key ResponsibilitiesLead a team of colleagues to deliver...


  • Norwich, Norfolk, United Kingdom Employment Specialists Ltd Full time

    Complaints Manager RoleEmployment Specialists Ltd is seeking a skilled Complaints Manager to join their Central Assurance Department. As a key member of the team, you will be responsible for managing and resolving customer complaints, ensuring adherence to Regulatory requirements and Company policies.Key Responsibilities:Investigate complaints thoroughly,...


  • Norwich, Norfolk, United Kingdom Employment Specialists Ltd Full time

    Complaints Manager RoleEmployment Specialists Ltd is seeking a skilled Complaints Manager to join their Central Assurance Department. As a key member of the team, you will be responsible for managing and resolving customer complaints, ensuring adherence to Regulatory requirements and Company policies.Key Responsibilities:Investigate complaints thoroughly,...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    About the RoleWe are seeking a highly organized and detail-oriented Client Services Administrator to join our dynamic team at Service Service Employment Agency Limited in Norwich. As a key member of our client-facing administration team, you will be responsible for providing exceptional support to our clients and colleagues.Key ResponsibilitiesAdministrative...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    About the RoleWe are seeking a highly organized and detail-oriented Client Services Administrator to join our dynamic team at Service Service Employment Agency Limited in Norwich. As a key member of our client-facing administration team, you will be responsible for providing exceptional support to our clients and colleagues.Key ResponsibilitiesAdministrative...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Our client, a leading Wealth Management company in Norwich, is seeking a highly organized and detail-oriented individual to join their team as a Trainee Administrator.The successful candidate will provide administrative support to the Financial Planning Partners, including back-office tasks, data management, and client communication.This is an excellent...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Trainee Administrator at Service Service Employment Agency Limited.As a Trainee Administrator, you will provide technical and administrative support to our Financial Planning Partners and advisers, ensuring the smooth operation of our business.Key...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    About the RoleOur client, a reputable financial planning and wealth management practice, is seeking a highly organized and detail-oriented individual to join their team as a Client and Service Delivery Assistant. This is a wide-ranging and interesting position with enormous potential, working within a friendly environment with highly skilled and qualified...


  • Norwich, Norfolk, United Kingdom Service Service Full time

    At Service Service, we're seeking a skilled Electronics Systems Specialist to join our Norwich manufacturing facility. As a key member of our engineering team, you'll collaborate with cross-functional teams to design and develop high-performance products for our customers.Key Responsibilities:Represent the technical expertise in the product line and work...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Outbound Client Services AdvisorWe are seeking a talented and career-driven individual to join our team as an Outbound Client Services Advisor. This role is perfect for someone who is passionate about providing exceptional customer service and has a strong background in telesales or customer service.Key Responsibilities:Establish and build relationships with...


  • Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Outbound Client Services AdvisorWe are seeking a talented and career-driven individual to join our team as an Outbound Client Services Advisor. This role is perfect for someone who is passionate about providing exceptional customer service and has a strong background in telesales or customer service.Key Responsibilities:Establish and build relationships with...

  • Project Manager

    3 weeks ago


    Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Project/Programme ManagerAn exciting opportunity has arisen for a skilled Project/Programme Manager to join our team at Service Service Employment Agency Limited in Norwich.This role involves providing a single point of contact for customers and stakeholders, both in the UK and globally, while being accountable for establishing and maintaining project plans...

  • Project Manager

    3 weeks ago


    Norwich, Norfolk, United Kingdom Service Service Employment Agency Limited Full time

    Project/Programme ManagerAn exciting opportunity has arisen for a skilled Project/Programme Manager to join our team at Service Service Employment Agency Limited in Norwich.This role involves providing a single point of contact for customers and stakeholders, both in the UK and globally, while being accountable for establishing and maintaining project plans...


  • Norwich, Norfolk, United Kingdom East of England Ambulance Service Trust Full time

    Call Handler OpportunityWe are seeking dynamic and hardworking individuals to join our team as Call Handlers within the Contact Centre in Norwich.As a Call Handler, you will be responsible for answering operational calls and providing accurate assistance over the telephone using the appropriate software/triaging tools.You will interact with the public,...