Network Operations Specialist

4 weeks ago


Manchester, United Kingdom SCC Full time

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: Network Operations Engineer - 12 months Fixed Term contract

Location: Manchester

Contract Type: Fixed Term contract - 12 months

Salary Package: £40,000 to £45,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: Shift pattern including night shifts

Interview Process: 2-stage process

We are an inclusive workplace, offering a competitive salary package, a flexible benefits scheme, and opportunities for career development and lifelong learning.

This role requires Security Clearance (or willingness to apply) for access to sensitive information.

Key Responsibilities:

  • Deliver proactive network monitoring and implement corrective action to ensure optimal network performance
  • Provide remote support to Field Engineers working on faults 2nd/3rd level diagnostics across multiple technologies and Vendors
  • Demonstrate expertise in Incident Management and Service Operations environments
  • Liaise between internal departments, 3rd party suppliers, and customers within agreed SLAs
  • Complete network reports and analysis when required
  • Ensure Governance of processes within the NOC environment
  • Work well within our NOC team and have the ability to work shift patterns
  • Perform network configuration, deployment, troubleshooting, and administration as part of a project
  • Contribute to delivering team performance

Skills and Experience:

  • Capable of working at 2nd/3rd line support level
  • Experienced in using System Management Platforms
  • Structured approach to delivery governance on complex networks
  • Understanding of network management and use of Network Management Platform tools
  • Track record of successfully prioritising simultaneous activities within SLAs
  • Good interpersonal negotiation and communication skills
  • Ability to manage complex customer interfaces
  • Planning and managing risk in a support environment
  • Ability to produce reports
  • Must have technical/professional qualifications: CCNA
  • Proven track record in complex delivery

About Us

SCC is Europe's largest privately-owned IT business, based out of a new HQ office, helping clients succeed through IT transformation and exceptional customer experiences.

We combine unique ideas, people, and disciplines to deliver innovative solutions.

Why Choose SCC?

  • Inclusive workplace
  • Competitive salary package
  • Flexible benefits scheme
  • Opportunities for career development and lifelong learning


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