Network Operations Specialist
4 weeks ago
About The Role
We are actively building diverse teams and welcome applications from everyone.
Role: Network Operations Engineer - 12 months Fixed Term contract
Location: Manchester
Contract Type: Fixed Term contract - 12 months
Salary Package: £40,000 to £45,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: Shift pattern including night shifts
Interview Process: 2-stage process
We are an inclusive workplace, offering a competitive salary package, a flexible benefits scheme, and opportunities for career development and lifelong learning.
This role requires Security Clearance (or willingness to apply) for access to sensitive information.
Key Responsibilities:
- Deliver proactive network monitoring and implement corrective action to ensure optimal network performance
- Provide remote support to Field Engineers working on faults 2nd/3rd level diagnostics across multiple technologies and Vendors
- Demonstrate expertise in Incident Management and Service Operations environments
- Liaise between internal departments, 3rd party suppliers, and customers within agreed SLAs
- Complete network reports and analysis when required
- Ensure Governance of processes within the NOC environment
- Work well within our NOC team and have the ability to work shift patterns
- Perform network configuration, deployment, troubleshooting, and administration as part of a project
- Contribute to delivering team performance
Skills and Experience:
- Capable of working at 2nd/3rd line support level
- Experienced in using System Management Platforms
- Structured approach to delivery governance on complex networks
- Understanding of network management and use of Network Management Platform tools
- Track record of successfully prioritising simultaneous activities within SLAs
- Good interpersonal negotiation and communication skills
- Ability to manage complex customer interfaces
- Planning and managing risk in a support environment
- Ability to produce reports
- Must have technical/professional qualifications: CCNA
- Proven track record in complex delivery
About Us
SCC is Europe's largest privately-owned IT business, based out of a new HQ office, helping clients succeed through IT transformation and exceptional customer experiences.
We combine unique ideas, people, and disciplines to deliver innovative solutions.
Why Choose SCC?
- Inclusive workplace
- Competitive salary package
- Flexible benefits scheme
- Opportunities for career development and lifelong learning
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