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ICT Support Specialist
2 months ago
Job Summary
The Education Authority is seeking a highly skilled and experienced ICT Support Specialist to join our team. As a key member of our ICT Support team, you will be responsible for providing technical support and advice to Education Authority staff and users, ensuring the continuity and availability of ICT systems throughout the organization.
Key Responsibilities
- Provide technical support and advice to Education Authority staff and users on ICT systems, hardware, and software.
- Investigate and research technical solutions to ongoing technical problems, formulating technical procedures where required.
- Assist with the development and maintenance of the ICT Service unit's Service Desk system.
- Provide specifications and technical information to Education Authority units on all technical matters relating to infrastructure, device management, networking, and application requirements.
- Liaise with ICT suppliers of goods and services in the delivery of a support service as appropriate.
- Project-lead the design, development, and implementation of small ICT systems/assignments using corporate standard technologies.
Requirements
- Strong technical knowledge of ICT systems, hardware, and software.
- Excellent problem-solving and analytical skills.
- Ability to work effectively in a team environment.
- Strong communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
Working Environment
The successful candidate will be based in the Education Authority's main office and will be required to work in a fast-paced and dynamic environment. The role will involve regular travel to Education Authority units and out centres to provide technical support and advice.
What We Offer
The Education Authority offers a competitive salary and benefits package, as well as opportunities for professional development and career advancement. We are committed to providing a supportive and inclusive work environment that values diversity and promotes equality of opportunity.
