Onboarding Team Member

1 day ago


Wilmslow, Cheshire East, United Kingdom Citation Full time
Company Overview:
Citation is a pioneering company that provides cutting-edge employment law services to businesses across the UK. With a focus on innovation and customer satisfaction, we strive to deliver exceptional results that exceed our clients' expectations.

Job Description:
We are currently seeking an Onboarding Team Member - Client Support to join our team. As an Onboarding Team Member, you will be responsible for providing top-notch support to our clients throughout their onboarding journey. This includes:
- Welcoming new clients and providing them with a smooth and efficient onboarding experience.
- Training clients on our platform, ensuring they get the most out of our services.
- Making proactive touch points to guarantee clients receive the best possible outcomes from our services.

Required Skills and Qualifications:
- Excellent communication and interpersonal skills, with the ability to engage effectively with clients over the phone.
- Strong problem-solving skills, with the ability to think critically and adapt to changing circumstances.
- Ability to work collaboratively with internal stakeholders to ensure seamless client onboarding.

Benefits:
- Competitive salary of £22,575 per annum, plus bonus opportunities.
- Comprehensive benefits package, including 25 days' annual leave, birthday off (paid), and gym membership discounts.
- Opportunities for career growth and professional development, as part of a dynamic and supportive team.

Working Arrangements:
This role offers a hybrid working arrangement, with 2 days spent in the office and the remaining 5 days worked from home. This allows for flexibility and work-life balance while still enabling collaboration and connection with colleagues.

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