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Co-ordinator of Customer Onboarding

2 months ago

Wilmslow, Cheshire East, United Kingdom Citation Full time
Customer-Facing Role:
We're looking for a talented and enthusiastic Co-ordinator of Customer Onboarding to join our team at Citation. In this role, you'll be responsible for providing exceptional customer support to our clients, ensuring their needs are met promptly and efficiently. Key responsibilities include:
- Providing top-notch telephone and online support to UK clients, responding to their queries and resolving any issues that may arise.
- Developing and maintaining strong relationships with clients, acting as a single point of contact for all their queries and concerns.
- Collaborating with internal stakeholders to ensure seamless client onboarding, resulting in increased customer satisfaction and retention.

About Citation:
- Citation is a leading provider of employment law services, with a focus on innovation and customer satisfaction. We strive to deliver exceptional results that exceed our clients' expectations.
- Our team is dedicated to providing exceptional support to our clients, ensuring they receive the best possible outcomes from our services.

What We Offer:
- A competitive salary of £22,575 per annum, plus bonus opportunities.
- Comprehensive benefits package, including 25 days' annual leave, birthday off (paid), and gym membership discounts.
- Opportunities for career growth and professional development, as part of a dynamic and supportive team.