Night Reception Team Member

1 day ago


Wilmslow, Cheshire East, United Kingdom Britannia Hotels Full time
Night Reception Team Member Job Description

This role is ideal for those who enjoy working in a fast-paced environment and providing exceptional customer service. As a Night Reception Team Member at Manchester Airport Inn hotel, you will play a vital part in ensuring the smooth operation of the hotel's front office during evening and overnight shifts.

Responsibilities:
  • Respond to guest inquiries and resolve any issues promptly and professionally.
  • Process room reservations, payments, and other transactions accurately and efficiently.
  • Conduct nightly audits to ensure the accuracy of hotel transactions.
  • Maintain a clean and organized reception area, adhering to hotel standards.

Benefits: This position offers a competitive salary, opportunities for career growth, and various employee benefits, including a pension scheme, holiday allowance, and access to discounted rates at our 60 hotels across the UK.

Requirements: We seek a dedicated and detail-oriented individual with excellent communication skills and a strong ability to work independently. A passion for delivering exceptional customer service and a commitment to maintaining high standards are essential for this role.

Estimated Salary: £23,500 - £28,000 per annum, dependent on experience.



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