Customer Service Representative

2 months ago

Slough, Slough, United Kingdom Kuehne+Nagel Full time
About the Role

We are seeking a highly skilled and experienced Customer Service Agent to join our International team at QuickSTAT Global Life Science Logistics, a Kuehne+Nagel company.

Key Responsibilities
  • Consignment Preparation: Assist clients in all phases of consignment preparation, ensuring compliance with company policies and procedures.
  • Client Support: Handle and monitor client activities, providing continuous status notifications and performing follow-up actions as needed.
  • Logistics Coordination: Collaborate with other departments to ensure maximum client satisfaction, tracking and tracing consignments, and providing status updates throughout transit.
  • Compliance and Risk Management: Ensure compliance with company policies and procedures, as well as country-specific rules and regulations relating to the importation and exportation of pharmaceutical products.
  • Temperature-Controlled Packaging: Calculate and arrange the positioning of suitable temperature-controlled packaging and logger supplies.
Requirements
  • Excellent Communication Skills: Possess excellent customer service and telephone manner skills.
  • Logistics Knowledge: Have a comprehensive understanding of courier/freight operations, including import/export/warehouse and transport.
  • Geographic Knowledge: Have a good understanding of world geography.
  • Temperature-Controlled Packaging: Have a comprehensive understanding of the various temperature-controlled packaging solutions available on the market.
  • Regulatory Knowledge: Have knowledge of country-specific rules and regulations relating to the importation and exportation of pharmaceutical products.
  • Time Zone Awareness: Be aware of time zones for different regions and understand transit milestones (COB/POD).
  • Pressurized Situations: Be able to operate under sometimes pressurized situations.
What We Offer
  • Competitive Wages: Competitive wages and salaries.
  • Benefits Package: A comprehensive benefits package, including private medical insurance, contributory pension scheme, life assurance, and PHI income protection.
  • Employee Assistance Program: Access to an employee assistance program providing 24/7 GP, legal, and financial advice, as well as mental health counseling.
  • Career Opportunities: Opportunities to grow and expand your career within the Kuehne+Nagel group of companies.

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