Senior Venue Find Consultant
1 month ago
About Us:
At BCD Meetings & Events, we're dedicated to creating connections that inspire and drive business forward. Our team of experts cultivates a culture of people, passion, and purpose to deliver exceptional meeting and event experiences.
With a global presence in 50+ countries, our 1,800+ team members are committed to sustainability and customer success. We offer a community of caring professionals, a flexible workplace with awesome perks, and challenging work that means something.
About the Role:
We're seeking a Senior Venue Find Consultant to join our London team on a full-time basis. As a key member of our sourcing team, you'll be responsible for delivering high-quality services to meet client needs.
Key Responsibilities:
- Exceed client expectations by providing exceptional service and meeting their needs.
- Develop and maintain excellent venue destination knowledge through relationships with key suppliers, familiarisation visits, and industry events.
- Work collaboratively with the team to find the right solutions for clients, ensuring their needs are met from start to finish.
- Assist the Team Manager with monitoring customer service levels, quality assurance, and training and development of consultants.
Requirements:
- Previous experience and knowledge of meetings & events venues / destinations in the UK and overseas.
- A flexible and proactive approach to work, with the ability to juggle multiple priorities and projects under pressure.
- Experience of using Microsoft Office, including Excel, and entering and extracting data from various databases.
- A motivated approach to providing excellent customer service and developing your own knowledge, skills, and experience.
Our Benefits:
- Life Assurance x2 your annual salary.
- 25 days holiday plus bank holidays.
- Birthday day off.
- Holiday Purchase Scheme - allowing up to 5 additional holiday days.
- Discounted rates on Hotels & Travel.
- Gym & Fitness Discounts.
- Private Healthcare.
- Pension Scheme.
- Company Sick pay.
- Lifestyle Benefits.
Working Arrangements:
- This role is hybrid based with 3 days a week spent in the London office.
- The shift patterns for venue search are 9-5:30, 8:30-5, or 9:30-6 on a rotate basis, with an hour's lunch break.
- You may be required to travel to attend company meetings, events, or familiarisation trips in the UK or overseas.
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