Professional Meeting Planner and Venue Expert

6 days ago


London, Greater London, United Kingdom BCD Travel Full time

About BCD Meetings and Events:

We're a global company with locations in 50+ countries, employing over 1,800 people who share our values of sustainability, empathy, and passion for delivering exceptional customer experiences.

Our team is committed to creating connections that inspire, motivate, and change behavior for our customers. We cultivate a culture of collaboration, innovation, and purpose-driven work to drive business forward.

As a hybrid-based Senior Venue Find Consultant, you'll be part of this dynamic team, working from our London office three days a week. Your primary focus will be on international and UK meeting and venue sourcing, contracting, and negotiating expertise.

Your key responsibilities will include:

  • Exceeding client expectations by delivering high-quality service, ensuring relevant customer service levels are consistently met or exceeded.
  • Developing excellent venue destination knowledge through building positive relationships with key supplier contracts, attending familiarisation visits, destination workshops, and webinars when required.
  • Working collaboratively with the team to find the right solutions, supporting clients throughout their journey with BCD Meetings and Events.
  • Assisting the Team Manager as needed, monitoring customer service levels, quality assurance, training, and development of consultants.
  • Consistently applying and demonstrating venue and destination knowledge to all customers.
  • Continuously expanding your knowledge of the meetings and events industry, including suppliers and destinations.

Key skills and qualifications:

  • Previous experience and knowledge of meetings and events venues/destinations in the United Kingdom and Overseas.
  • A flexible and proactive approach to work, juggling multiple priorities and projects under pressure.
  • Experience with Microsoft Office, including Excel, and data entry/extraction from various databases.
  • Motivation to provide exceptional customer service while developing your own knowledge, skills, and experience.
  • Representation of BCD's values in your work manner, focusing on teamwork, purpose, and doing what's right for clients and the company.

Benefits for this role:

  • Life Assurance (2x annual salary)
  • 25 days holiday plus bank holidays
  • Birthday day off
  • Holiday Purchase Scheme (up to 5 additional holiday days)
  • Discounted rates on hotels and travel
  • Gym and fitness discounts
  • Private healthcare
  • Pension scheme
  • Company sick pay
  • Lifestyle benefits

You should know:

  • This role involves regular travel to attend company meetings/events or familiarisation trips in the UK or overseas.
  • The shift patterns for venue search are 9-5:30, 8:30-5, or 9:30-6 on a rotate basis, with an hour's lunch break.

Estimated salary range: £35,000 - £45,000 per annum based on location and experience.



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