Commercial Claims Handler

4 weeks ago

Chelmsford, Essex, United Kingdom PIB Group Full time

The Role:

We are seeking an experienced Commercial Insurance Claims Handler to join our Claims Specialty Team based in Birmingham. This role requires a strong customer focus, providing an excellent claims service to our clients. The successful candidate will have proven claims handling experience within all classes of commercial claims, ensuring professional and efficient management of all claims from cradle to grave.

This role would suit a person who is keen to progress within insurance (who is either CII qualified or working towards), is a natural multi-tasker and well-versed in motor, property, and liability insurance claims handling. The candidate will put the customer at the heart of everything they do, utilising know your customer (KYC) and treating customers fairly (TCF) methodologies, handling claims in line with compliance, FCA regulations, and business policies & procedures.

Responsibilities:

  • Manage claims from across different products, such as Property, Liability, Marine, and Business Interruption, ensuring service standards are met and/or exceeded.
  • Keep an efficient diary system for all claims, ensuring claims are chased as required.
  • Develop and maintain a full understanding of Acturis.
  • Provide the broking department and clients with claims information and reports as required.
  • Ensure complex claims are handled as per the group procedures.
  • Acknowledge all new claims to both clients and insurers and keep clients informed, and ensure best outcome on each claim.
  • Produce claims MI/claims reports when required.
  • Meet with clients and present claims information when required.
  • Undertake any other duties as requested by management on an ad-hoc basis.
  • Ensure personal CPD is managed and kept up to date by keeping skills and knowledge current.

Experience:

  • Robust Property, Liability, Marine, and Business Interruption insurance claims handling experience, coupled with strong commercial awareness and full understanding of insurance claims procedures.
  • Passionate about the delivery of exceptional customer service experience, applying TCF and KYC methodologies.
  • Acturis system knowledge (desirable not essential), being able to use MS Excel, MS Word, and Outlook.
  • Cert CII, or working towards this or similar.
  • Highly organised and great time management.
  • Positive 'can do' attitude and natural problem solver, multi-tasker, along with high level of attention to detail.
  • Excellent communication skills both verbally and written.

Further information:

  • Competitive salary.
  • Competitive holiday allowance with the annual option to buy additional days.
  • Death in Service benefit of x4 salary.
  • Company pension scheme.
  • Parking at the office.
  • Very generous maternity and paternity leave packages.
  • Flexible benefits package which allows you to add additional benefits to your overall package.
  • Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel, and many more.
  • Referral schemes.
  • Discounted rates on PIB products.
  • We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking, and much more.
  • We also offer a wide range of discounts including a kids pass – giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose.
  • PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development.
  • Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity.
  • PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint.

Why Work For Us?

PIB Insurance Brokers are a dynamic insurance broker attracting individuals with a wealth of experience in the insurance market. We provide expertise across a broad range of specialisms including professions, property, construction, transportation, trade credit, real estate, leisure, construction, haulage, and charities.

This is an exciting time to join the team in one of our offices around the UK. Collaboration is at the heart of everything we do and we believe that working together as one team is better for our customers, our businesses, and our employees.

PIB Insurance Brokers is part of PIB Group, which means that we can enjoy the strength and leverage that come with being part of a larger group for the benefit of our people as well as our customers.

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