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Sales and Guest Experience Director
1 month ago
We are seeking a highly motivated and experienced Sales & Customer Experience Manager to join our team at eRecruitSmart. As a key member of our team, you will be responsible for driving sales growth and delivering exceptional customer experiences.
Key Responsibilities:- Lead a team of Sales Executives and Customer Care Representatives to achieve outstanding levels of service and drive sales growth.
- Develop and implement strategies to improve customer satisfaction and sales success.
- Oversee the day-to-day operations of both departments and ensure that all customer interactions reflect our company values and brand.
- Set performance goals, monitor progress, and provide feedback and coaching to improve team performance.
- Develop and execute sales strategies to meet or exceed sales targets.
- Analyse sales data and customer feedback to identify trends and opportunities for growth.
- Develop and implement strategies to grow revenue from trade accounts.
- Develop and implement customer care policies and procedures to ensure consistent and exceptional service.
- Train, mentor, and coach team members to ensure they have the necessary skills and knowledge to provide excellent service.
- Participate in cross-functional projects aimed at enhancing the customer service and sales processes.
This is a full-time role working 4 days from our Bracknell office and 1 day from home. You will receive:
- A competitive salary + commission structure.
- 25 days holiday plus bank holidays.
To be successful in this role, you'll have the following experience, personal skills, and attributes:
- A passion for generating new business and identifying business opportunities.
- A proven track record of managing and leading a team to achieve performance goals.
- The ability to demonstrate how well you work under pressure and adapt to changing requirements.
- Excellent communication skills both written and verbal.
- Demonstrable customer relationship management, time management, and organisational skills.
- Strong Microsoft Office skills with demonstrable ability to use Word, Outlook, and Excel.
- Experience in the retail sector.
