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Spanish Customer Operations Manager

2 months ago

Slough, Slough, United Kingdom Bucks & Berks Recruitment PLC Full time
Job Description

**About the Role**

We are seeking an experienced Spanish speaking Customer Operations Executive to join our highly successful Customer Operations Team in a dynamic and growing company. The team is responsible for being the first point of contact for customers and logistic couriers whilst effectively processing and managing customer orders, product enquires and other questions.

**Key Responsibilities**

  • Manage customer orders and product enquires in a timely and efficient manner
  • Provide excellent customer service and support to customers and logistic couriers
  • Process and manage customer complaints and issues
  • Collaborate with internal teams to resolve customer queries and issues

**Requirements**

To be successful in this role, you will need:

  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in Spanish language

**What We Offer**

We offer a competitive salary and benefits package, as well as opportunities for career growth and development in a dynamic and growing company.