Operations Manager
4 weeks ago
Job Title: Operations Manager
Job Summary:
We are seeking an experienced Operations Manager to join our team at CitySprint. As an Operations Manager, you will be responsible for managing day-to-day courier resources to maximize efficiencies across the network, adhering to customer SLA's and Health and Safety parameters.
Main Responsibilities:
- Manage stakeholder relationships to ensure CitySprint retains a positive commercial reputation.
- Actively manage, support and develop a team of Operations Controllers/ Coordinators to achieve the collective Service Centre success via regular 121's and objective and performance reviews.
- Ensure all in-house systems are updated accurately and in a timely manner e.g. CityTrak, X-Despatch 3, Salesforce
- Monitors the operational costs and allocation of resources to ensure optimisation of revenue and profit, and proactively seeks to identify new opportunities for maximisation
- Direct communications always relating to designated courier workload courteously and efficiently
- Proactively support growth through liaising with Account Management and Sales teams whilst implementing new business.
Requirements:
- Full understanding of Service Centre operational processes
- A good Working knowledge of systems including CityTrak and X-Despatch 3
- Ability to proactively advise clients and colleagues of business-critical information and updates
- Ability to reprioritise tasks/workload in line with changing business needs in a busy and time sensitive environment
- A clear understanding of commercial targets and performance
- Ability to deputize for the Service Centre Manager as required
- Demonstrates a strong customer orientation and builds successful/strong customer relationships to maintain retention
- Understands Service Centre KPI's & SLA's and how to positively influence success
What We Offer:
- An impressive holiday allowance that rises in line with your years of service.
- Additional day off for your birthday so you can celebrate in style.
- Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
- Enhanced Maternity and Paternity leave.
- Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school or moving home.
- Look after your wellbeing with access to a health and wellness program.
- Medicash Perks at Work – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
- Ride to work scheme means you can keep fit while saving money – what's not to like?
- Travel for cheaper with interest free season ticket loans (available after a years' service)
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