Operations Manager

4 weeks ago


Slough, Slough, United Kingdom CitySprint Full time

Job Title: Operations Manager

Job Summary:

We are seeking an experienced Operations Manager to join our team at CitySprint. As an Operations Manager, you will be responsible for managing day-to-day courier resources to maximize efficiencies across the network, adhering to customer SLA's and Health and Safety parameters.

Main Responsibilities:

  • Manage stakeholder relationships to ensure CitySprint retains a positive commercial reputation.
  • Actively manage, support and develop a team of Operations Controllers/ Coordinators to achieve the collective Service Centre success via regular 121's and objective and performance reviews.
  • Ensure all in-house systems are updated accurately and in a timely manner e.g. CityTrak, X-Despatch 3, Salesforce
  • Monitors the operational costs and allocation of resources to ensure optimisation of revenue and profit, and proactively seeks to identify new opportunities for maximisation
  • Direct communications always relating to designated courier workload courteously and efficiently
  • Proactively support growth through liaising with Account Management and Sales teams whilst implementing new business.

Requirements:

  • Full understanding of Service Centre operational processes
  • A good Working knowledge of systems including CityTrak and X-Despatch 3
  • Ability to proactively advise clients and colleagues of business-critical information and updates
  • Ability to reprioritise tasks/workload in line with changing business needs in a busy and time sensitive environment
  • A clear understanding of commercial targets and performance
  • Ability to deputize for the Service Centre Manager as required
  • Demonstrates a strong customer orientation and builds successful/strong customer relationships to maintain retention
  • Understands Service Centre KPI's & SLA's and how to positively influence success

What We Offer:

  • An impressive holiday allowance that rises in line with your years of service.
  • Additional day off for your birthday so you can celebrate in style.
  • Death in Service allowance to ensure your loved ones are provided for in the event of tragedy.
  • Enhanced Maternity and Paternity leave.
  • Complimentary day of annual leave to cherish unmissable family moments – could be graduation, first day of school or moving home.
  • Look after your wellbeing with access to a health and wellness program.
  • Medicash Perks at Work – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
  • Ride to work scheme means you can keep fit while saving money – what's not to like?
  • Travel for cheaper with interest free season ticket loans (available after a years' service)

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