Strategic Communications and Engagement Lead

4 weeks ago


Manchester, United Kingdom The University of Manchester Full time

About IT Services at The University of Manchester

IT Services at The University of Manchester is a dynamic and innovative department, dedicated to delivering exceptional customer service and high-quality services for our staff, students, and researchers.

The successful candidate will be responsible for leading and directing a team of internal communications professionals within the Directorate of IT Services. Working closely with the Communications, Marketing, and Student Recruitment Directorate, as well as colleagues across the University, they will support the development and delivery of the University's internal communications and engagement service and strategy, ensuring the production of engaging communications and campaigns, and making sure colleagues at all levels are informed and receiving consistent messages across the University, with a particular focus on IT.

The postholder will ensure a culture of service excellence and continuous improvement across the team by putting our colleagues and students at the heart of everything we do, and embedding a positive sense of identity, direction, purpose, and community.

This role involves evening and weekend commitments. Appointees must be prepared to work outside regular office hours and support an out-of-hours rota as necessary.

Key Responsibilities

  • Lead and manage a team of internal communications professionals
  • Develop and deliver internal communications and engagement strategies
  • Produce engaging communications and campaigns
  • Ensure consistent messaging across the University
  • Embed a culture of service excellence and continuous improvement

What We Offer

Our diverse job opportunities all include a top benefits package that includes many features that are hard to find in the private sector:

  • Generous annual leave allowance, including Christmas/New Year closure
  • Pension scheme membership to provide benefits for you and your family
  • Well-being programme with counselling, fitness, and leading sports facilities
  • Learning and development opportunities
  • Season ticket loans for public transport
  • Cycle to Work Scheme
  • Staff recognition schemes
  • Staff discounts on a range of products and services including travel and high street savings

Equal Opportunities

We are an equal-opportunity employer and welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation, and transgender status.

Flexible Working

We are positive about flexible working.



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