Customer Service Ambassador

1 week ago

Bristol, Bristol, United Kingdom DILIGENTA Full time
About the Role

We are seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling inbound calls, and resolving customer inquiries in a timely and professional manner.

Key Responsibilities
  • Provide outstanding customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Handle inbound calls, emails, and other customer communications, using a range of IT applications to manage customer interactions.
  • Work collaboratively with colleagues to achieve team goals and objectives, sharing knowledge and best practices to enhance customer service.
  • Participate in comprehensive training programs to develop skills and knowledge in financial services, customer service, and IT applications.
  • Contribute to the development of a positive and supportive work environment, promoting a culture of excellence and customer-centricity.
What We Offer
  • A competitive salary and benefits package, including a contributory pension scheme, group life assurance, and group income protection.
  • Opportunities for career development and professional growth, with access to training programs and mentorship.
  • A supportive and inclusive work environment, with a focus on employee well-being and work-life balance.
  • A range of employee benefits, including a cycle to work scheme, car lease scheme, and Jaguar Land Rover discount.
  • Access to a wellbeing program, including health checks, nutritional advice, and employee assistance programs.
About Diligenta

Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We deliver exceptional customer service to customers on behalf of well-known brands, using our unique technology solution to make a positive difference to the lives of millions. Our company values include a commitment to customer-centricity, innovation, and excellence, and we are proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group.

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