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Retail Team Leader

2 months ago

Telford, Telford and Wrekin, United Kingdom Deichmann Full time

**Job Summary**

Deichmann is seeking a highly motivated and experienced Retail Team Leader to join our team in our Telford store. As a key member of our store management team, you will play a vital role in supporting the store management and delivering an exceptional shopping experience to our customers.

**Key Responsibilities**

  • Lead and supervise the store team in the absence of the Store Manager, ensuring seamless day-to-day operations.
  • Open and close the store, including cash handling and completion of associated administrative duties.
  • Provide exceptional customer service, with a strong focus on product knowledge and sales.
  • Lead by example, recommending and promoting complementary products with each sale.
  • Assist management in leading the team to achieve store sales targets and key performance indicators (KPIs).
  • Support team members as needed, providing guidance and coaching to ensure success.
  • Ensure the store is properly merchandised, with product displays refreshed and inviting to customers.
  • Process stock deliveries and store transfers, maintaining accurate inventory levels.
  • Address customer queries and complaints in a professional and courteous manner.

**Requirements**

  • Previous supervisory experience, including cash handling and banking.
  • Self-motivated, with a positive and proactive attitude.
  • Ability to supervise, motivate, and work with a diverse team.
  • Strong interpersonal and communication skills.
  • Willingness to approach and serve all customers.
  • Drive to exceed monthly performance targets.
  • Methodical approach to completing daily tasks, including stock management.
  • High levels of attention to detail.
  • Ability to work both individually and as part of a team.
  • Commitment to work 25 hours per week, with flexibility to work any day (Monday-Sunday).

**What We Offer**

  • A competitive hourly rate of up to £12.64 per hour.
  • Non-contractual, hourly sales commission.